Obavještenje
O novom načinu atentifikacije transakcija uslugom Mastercard SecureCode prilikom internet plaćanja platnim karticama
Poštovani klijenti, Obavještavamo vas da se od 29.05.2018. primjenjuje nov, pojednostavljen način aktivacije i korišćenja usluge Mastercard SecureCode i autentifikacije internet transakcija. Mastercard SecureCode je besplatna usluga koja obezbjeđuje viši stepen sigurnosti prilikom plaćanja robe i usluga platnim karticama na internetu.
Umjesto aktuelnog postupka verifikacije koji podrazumijeva unos većeg broja podataka, lične poruke i lozinke, od navedenog datuma klijenti će verifikovati transakcije brže i jednostavnije - unosom jednokratne lozinke (One Time Password) koja će im stizati putem SMS-a na broj mobilnog telefona kojim Banka raspolaže u svojoj bazi kontakt podataka klijenata. Detaljno uputstvo o novom načinu aktivacije Mastercard SecureCode usluge i autentifikacije transakcija pročitajte na stranici link .
Ukoliko ste promijenili broj telefona ili nijeste sigurni da Banka raspolaže vašim ispravnim kontakt podacima, najljubaznije vas molimo da posjetite najbližu filijalu Erste banke i dostavite nam nove kontakt podatke. Listu filijala Erste banke možete vidjeti ovdje. Korisnici elektronskog bankarstva Erste NetBanking i Erste mBanking kontakt podatke mogu ažurirati bez dolaska u filijalu, koristeći ove aplikacije.
Za sva dodatna pitanja na raspolaganju smo vam u filijalama, emailom na cards@erstebank.me; ili telefonom na 020409 490; 020 409 491; 020 440 440, te na specijalnom broju 19991.
Sektor direktnih kanala
Služba kartičnog i mobilnog poslovanja
Erste Bank AD Podgorica
Notification
About the new method of transaction authentication by Mastercard SecureCode during online payments via payment cards
Dear clients,
We are informing you that from 29.05.2018. a new, simplified way of activating and using Mastercard SecureCode and authentication of Internet transactions will be applied. Mastercard SecureCode is a free service that provides higher level of security for online payments for goods and services via payment cards.
Instead of the current verification process that involves the input of a large number of data, personal messages and passwords, from this date, clients will verify transactions faster and easier - by entering a one-time password that will be sent to them via SMS to the mobile phone number which the Bank has in its customer contact information base. Read the detailed instructions on the new way of activating Mastercard SecureCode Services and transaction authentication on the link page .
If you have changed your phone number or just are not sure that the Bank has your correct contact information, please kindly visit the nearest Erste Bank branch office and provide us with new contact information. You can see the list of branches of Erste Bank here. Users of electronic banking Erste NetBanking or mBanking do not have to visit the Bank personally, they can update their contact data via these applications.
For all additional questions we are at your disposal in the branches, via email address cards@erstebank.me; telephone numbers 020 409 490; 020 409 491; 020 440 440, or on special number 19991.
Direct channels division
Card and mobile payments
Erste Bank AD Podgorica